Companies without a dedicated documentation department normally rely on their own engineers (or high level specialists) to develop their critical documentation.

Typically, this method results in inconsistent documentation. Furthermore, the information is presented from the engineer’s point of view, instead of the end-users. Tasking engineers with writing (or documentation) duties can dramatically impact the amount of time they have to dedicate to their core competencies: Equipment design / re-design and fielding customer inquiries.

This can dramatically impact your company’s bottom line!

While engineers are encouraged to take part in the development process, professional technical writers with industry specific, real-world experience, are better suited to actually develop the documentation.

Failure to produce quality documentation may lead to many issues that can negatively impact your business. Sub-par documentation could result in lost customers, negative feedback, poor industry standing and even an increase in your company’s liability!

Growing globalization adds the additional pressure of delivering the documentation in multiple languages, which means more time, expense and management of the translation processes.

Hunter McKenzie has many years of experience in this arena and can help!

TURN-KEY SOLUTIONS

Hunter McKenzie has the flexibility and experience to provide services under two separate models; complete outsourcing solutions (your technical documentation department) and project based assignments (as necessary). This business practice allows us to address both the short-term and long-term demands of most clients while maintaining top notch customer service, technical competency and exceptional quality, regardless of the need.

We employ a systematic approach to all documentation projects.

• Scope the project to define exactly what “deliverable” the client wants and when it will be delivered;
• Perform an in-depth documentation gap analysis;
• Define the documentation process;
• Determine what “tools” will be required for the best out-put;
• Write the material to the agreed upon format(s);
• Photograph the equipment and/or produce illustrations;
• Translate the material to the agreed upon language(s);
• Publish in the agreed upon format(s) i.e., hard-copy / electronic / web;
• Monitor and update the material, as needed

OUR SPECIALTY